Through grueling hours, days of persistence in pursuit of a highly skilled surgeon to even review his case, my brother and his endocrinologist feel they won the lottery.
It was not easy.
Working with an insurance company.
Sometimes they seemed like a heartless lot without an inkling of a soul.
Sifting through online documents trying to find just the right, highly skilled surgeon who in turn would be approved by the insurance company, and who worked at an approved facility. Not an easy task.
Calls were made. Return calls were anticipated.
Finally. A call they had been waiting for. A highly skilled surgeon told them to send him all the documents regarding the case so he could review them. All the local documents, test results and all of the same from the Mayo Clinic.
We could now all breathe a bit easier, especially my brother and his doctor.
Couple this search with the fact that both my brother and his doctor are working a full schedule. Both have a life away from work. Both want the best possible outcome for my brother. I feel like he won the lottery when he was assigned to this doctor. She’s the best and I could never thank her enough for all she’s done for my brother. For what she’s done for my family.
The highly anticipated call came. After reviewing the case, the highly skilled surgeon, at a Seattle hospital said he would do the surgery. AND… both the surgeon and the hospital were approved by the insurance company.
Mixed emotions. While my brother was so impressed with the Mayo Clinic and knew he’d be in good hands there, he is comfortable with the man who will perform the life-saving surgery closer to home.
Again… a lottery win.
Persistence paid off.
Mom taught us that.